Refund policy

We want you to be completely satisfied with your Lükii™ experience.

Major Failures

If your product has a major failure (e.g., not safe, not as described, or cannot be fixed), you are entitled to:

• A full refund, or
•   A replacement, and
•  Compensation for any other reasonably foreseeable loss or damage

Minor Failures

If your product has a minor fault, we will offer a free repair within a reasonable time.

Change of Mind

We do not offer refunds for change of mind. However, we may offer a voluntary exchange or credit note at our discretion if the item is unused, in original condition, and returned within 14 days. Shipping costs are the responsibility of the customer.